Refunds
Our refund and returns policy lasts 14 days.
If 14 days have passed since your purchase, we can’t offer you a full refund or exchange of service and to complete your refund, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending upon agreement between both parties.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at claims@thetransporterzgroup.co.uk
Shipping returns to specified locations
To return your document to the same or another location, letter, parcel, pallet or stock, you should call us on 0330 133 1424.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need further help?
Contact us at info@thetransporterzgroup.co.uk for questions related to refunds and returns.